Utsav Khatiwada

OPERATOR · ACS MEMBER

utsav@homelab: ~, bash

utsav@homelab:~$ whoami

IT Service Desk Engineer with hands on L1/L2 support experience across multiple healthcare organisations, resolving 40 to 50 tickets a week spanning hardware, software, network and identity. Bachelor of IT (Network & System Computing), Victoria University. ACS Professional Year in ICT. Outside work I build and run a full homelab, a production point of sale platform for my family's shop in Nepal, and a handful of web tools exploring psychology and UX.

utsav@homelab:~$ uptime

3+ years in IT support, currently at Interfuse Technologies, Sydney, supporting 4 healthcare clients across 80+ managed endpoints

// ONBOARD CONTROLLERS, SKILLS

utsav@homelab: ~, cat skills.txt

utsav@homelab:~$ ls

OS/CLOUD/SYSADMIN/NETWORK/ DEV/CLINICAL/TOOLS/SECURITY/

OSWindows 10/11 · Windows Server 2016/2019 · macOS · Linux (Raspberry Pi OS, Ubuntu)

CLOUDMicrosoft 365 · Azure AD · Intune · Teams · SharePoint · OneDrive

SYSADMINActive Directory · Group Policy · On/Offboarding · RDP · AnyDesk · Splashtop

NETWORKTCP/IP · DNS · DHCP · VPN (Tailscale) · LAN/WAN · Firewalls · Reverse Proxies

DEVPython · Flask · SQLite · Docker · vanilla JS/HTML/CSS · GitHub Actions

CLINICALRadiology IS · medical records · diagnostic imaging · pathology · aged care

TOOLSNinjaOne · Atera · Datto RMM · Autotask · SOP documentation

SECURITYMFA · Conditional Access · endpoint security · malware response

// POWER RAIL, EXPERIENCE

IT Service Desk Engineer, Interfuse Technologies, Sydney

AUG 2025 TO PRESENT · LIVE

L1/L2 ICT support for four healthcare clients: aged care, two radiology groups and a diagnostic practice. 40 to 50 tickets a week across hardware, software, network and accounts. AD + M365 user lifecycles, Windows 10 to 11 campaigns across 80+ endpoints, MFA and Conditional Access enforcement, clinical software troubleshooting, KB/SOP authoring, vendor escalations.

IT Support, Security In Depth

JUL 2023 TO 2025

User account management and on/offboarding in Windows Server environments. Group policies, NTFS permissions, security audits. Freshdesk support, Intune device management, Veeam backups.

Food & Beverage Administrator, Hilton Sydney

APR 2021 TO JUL 2023

POS system setup and configuration across outlets, collaborating with IT and Finance on system synchronisation and troubleshooting.

cat education.log

[2025] ACS Professional Year in ICT, QIBA

[2023] Bachelor of IT (Network & System Computing), Victoria University · GPA 6.21/7

[2021] Adv. Diploma of Network Security, SABT Sydney

[2020] Diploma of IT, SABT Sydney

cat certifications.log

[WIP ] Microsoft Azure Fundamentals (AZ-900)

[2024] Career Essentials: System Administration, Microsoft

[2024] Career Essentials: Cybersecurity, Microsoft